Payment, delivery, returns
Here you will find detailed information about our payment methods, shipping conditions and the return of goods in our online store, which serves customers from Germany, Europe and worldwide.
Payment
We offer our customers convenient and secure payment options and support the following methods:
– Bank cards: We accept Visa, MasterCard and other payment systems widely used in Europe.
– Electronic payments: Apple Pay, Google Pay, Klarna enable fast and secure transactions.
– Bank transfer: For business customers, we offer the option of paying by invoice.
All payments are processed via secure payment systems that guarantee the protection of your data.
Shipping
We offer various shipping options so that you can choose the most convenient one for you:
– Courier delivery: Delivery directly to your doorstep within Germany in 2-4 working days.
– International shipping: Delivery to other European countries takes 5-10 working days, depending on the region.
– Self-collection: You can collect your order in person from our showroom, the Hilchenbach Yoga Center or at one of our events.
The shipping costs are calculated automatically when the order is placed and depend on the selected shipping method and region.
Return
If the purchased item does not fit or has a manufacturing defect, you can return it within 14 days of purchase or receipt of the goods, in accordance with the laws of Germany and the EU.
Return conditions:
– Preservation of original condition: The item must be unused and all tags, seals, labels and packaging must be intact. Returns or exchanges due to production defects are at the seller’s expense. An inspection may be required if defects are found or the original condition is lost.
– Documents: You must provide proof of purchase or other confirmation of purchase.
– Exceptions: The right of return does not apply to items made to measure or to individual orders.
To request a return, please contact us by phone or email. You will find the contact details in the “Contact” section.
We value every customer and want to make your shopping experience in our online store as pleasant as possible.
If you have any further questions, please do not hesitate to contact us.
